Remote Engagement Manager

Summary

Join our team as an Engagement Manager and partner with Technical Architects to configure and enable customers for a successful launch of the Fairmarkit platform. As a member of the Professional Services team, you will lead and manage large enterprise implementations, maintain documentation, and coordinate cross-departmentally to ensure customer implementations are enabled for long-term success.

Requirements

• 3+ years of relevant program or project management experience within the enterprise procurement space
• 3+ years of sourcing, procurement, and/or supply chain experience
• Familiarity with cloud-based platforms or SaaS technologies to support implementation and integration efforts
• A documented track record of managing highly complex programs and projects in an enterprise environment
• Experience facilitating and/or leading meetings with C-level executives
• Experience adopting disruptive change in enterprise organizations
• Experience with vendor/supplier management
• Bachelor's degree

Responsibilities

• Lead and manage several large enterprise implementations, across multiple time-zones, simultaneously
• Maintain appropriate documentation and ensure projects are highly visible and accessible in a centralized platform
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Coordinate cross-departmentally with product, engineering, and customer success management to ensure customer implementations are enabled for long term success
• Adopt scalable processes for project management
• Prepare for and conduct monthly steering committee project meetings with executive stakeholders including representatives from both customer and Fairmarkit
• Lead customers through best practices for change management associated with Fairmarkit configuration and usage
• Initiate change order requests as needed
• Identify and share information related to possible customer expansion opportunities with Customer Success Management
• Share customer product enhancement requests and business impact with customer success management and product teams

Preferred Qualifications

• Experience managing a procurement team
• Experience implementing procurement technology (Ariba, Coupa, Oracle)