Engagement Manager

Summary

Join Fairmarkit's Professional Services team as a UK-based Engagement Manager, partnering with Technical Architects to ensure successful customer launches of the Fairmarkit platform. Lead and manage multiple large enterprise implementations, coordinating cross-departmentally to enable long-term customer success. Monitor project outcomes, prepare executive stakeholder meetings, and lead customers through change management best practices. Identify customer expansion opportunities and share product enhancement requests. This role requires 5+ years of program/project management experience in enterprise procurement, 3+ years of sourcing/procurement experience, and familiarity with cloud-based platforms. The ideal candidate will possess exceptional presentation and communication skills, strong organizational abilities, and a relentless customer-oriented approach. The position is remote, based in London, UK, with an annual compensation range of £83,000-£108,000.

Requirements

• Exceptional presentation skills and a proven ability to demonstrate equal business stature with C-level executives
• Strong questioning and listening skills needed to deliver a consultative approach to challenges faced during implementation
• Outstanding organizational skills
• Successful at building and following processes that allow for efficiency and repeatability
• Excellent Communication and collaboration
• Proactive problem solving
• Relentlessly customer oriented with an innate understanding of the principles of customer services
• High level of curiosity and a desire to approach obstacles with new solutions
• Passion for software and technology
• 5+ years of relevant program or project management experience within the enterprise procurement space
• 3+ years of sourcing, procurement, and/or supply chain experience
• Familiarity with cloud-based platforms or SaaS technologies to support implementation and integration efforts
• A documented track record of managing highly complex programs and projects in an enterprise environment
• Experience facilitating and/or leading meetings with C-level executives
• Experience adopting disruptive change in enterprise organizations
• Experience with vendor/supplier management
• Bachelor's degree

Responsibilities

• Lead and manage several large enterprise implementations, across multiple time-zones, simultaneously
• Maintain appropriate documentation and ensure projects are highly visible and accessible in a centralized platform
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Coordinate cross-departmentally with product, engineering, and customer success management to ensure customer implementations are enabled for long term success
• Adopt scalable processes for project management
• Prepare for and conduct monthly steering committee project meetings with executive stakeholders including representatives from both customer and Fairmarkit
• Lead customers through best practices for change management associated with Fairmarkit configuration and usage
• Initiate change order requests as needed
• Identify and share information related to possible customer expansion opportunities with Customer Success Management
• Share customer product enhancement requests and business impact with customer success management and product teams

Preferred Qualifications

• Experience managing a procurement team
• Experience implementing procurement technology (Ariba, Coupa, Oracle)

Benefits

• The annual compensation range for this position is between £83,000 - £108,000 (OTE) and is dependent on years and depth of experience
• For this role, we are looking for remote employees who reside in London, UK