Principal Product Engagement Manager

Summary

Join Bloomreach as a Principal Product Engagement Manager for Clarity, our AI Shopping Assistant product line, and play a critical role in ensuring early customer success and adoption. You will own the customer experience across trials and early implementations, partnering with Product, Sales, and Engineering. This highly entrepreneurial role requires someone who thrives in ambiguity, loves solving new problems, and wants to build something from the ground up in a fast-moving, AI-first environment. You will manage the end-to-end experience for POCs, pilots, and early customer deployments, develop onboarding playbooks, identify friction points, build stakeholder relationships, deliver insights to Product and Engineering, define success metrics, act as a thought partner to Sales and Marketing, and advocate for customers. Success will be measured by converting trials to paying customers, defining a repeatable POC trial motion, and focusing on adoption and retention plans. Bloomreach offers a flexible work environment and various benefits.

Requirements

• Professional — experience in management and customer success
• Personal — entrepreneurial, independence, and problem solving
• 5–8 years of experience in Customer Success, Solutions Consulting, Product Management, or similar roles
• Proven track record working with early-stage products or in startup-like environments where ambiguity is the norm
• Exceptional problem-solving and communication skills—both internally and with customers
• Independence and self-organization to navigate you through ambiguous situations
• Ability to think strategically and execute tactically
• A builder’s mindset: you see a gap and jump in to fill it

Responsibilities

• Own and manage the end-to-end experience for all POCs, pilots, and early customer deployments
• Develop early onboarding, success, and adoption playbooks tailored to the AI Shopping Assistant which focus on quantitative and qualitative metrics all in the service of driving value for Bloomreach and for the customer
• Proactively identify friction points in the trial-to-adoption journey and lead cross-functional efforts to remove them; those friction points will be across the customer journey from the right stakeholders to technical friction points to value demonstration
• Build strong relationships with key stakeholders across customer teams—including ecommerce, product, and IT
• Deliver regular insights and recommendations to Product and Engineering based on customer feedback and usage patterns
• Define and track success metrics for POCs and early-stage customers; report on health, risk, and expansion opportunities
• Act as a thought partner to Sales and Marketing on how to position and scale the product with high-quality case studies and wins
• Advocate for customers internally, ensuring their needs help shape the product roadmap

Preferred Qualifications

Experience with AI, SaaS, ecommerce, or martech tools

Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!