Enrollment Advisor

Summary

Join Virta as an Enrollment Advisor and play a pivotal role in helping patients reverse type 2 diabetes. You will guide applicants through the enrollment process, answering questions, providing support, and achieving enrollment quotas. This involves proactive phone calls, email/chat follow-up, and utilizing in-app chat systems. Success in this role requires strong customer service and sales skills, experience in a similar role, and the ability to build rapport quickly. You will be responsible for achieving individual and team-based quarterly quotas and working with confidential health information. Virta offers a values-driven culture and competitive compensation.

Requirements

• 1-3 years of customer service and inside sales experience (preferably in healthcare)
• Demonstrated ability to build relationships and trust with others quickly on the phone and via email
• A data-driven ability to use insights from qualitative conversations and quantitative metrics to build stronger relationships with applicants and improve conversion rates & improve enrollments
• Experience in admissions, enrollment, consultative sales or recruiting roles and a desire to apply those skills to Virta
• Excellent time management skills
• Has experience working independently and using best judgment in a fast pace environment
• Excited to directly work with our applicants on the phone for >80% of their day
• Excellent written and spoken communication
• Familiarity with Google Apps; i.e., Gmail, Docs and Sheets
• Ability to multi-task while staying detail-oriented
• Desire to learn and share the complicated science and intricate details of Virta’s novel treatment

Responsibilities

• Guide applicants through the Virta enrollment process to answer questions and provide motivation, via workflows that may include portions or all of the following tasks
• Regularly calling applicants (80+% of time on phone; inbound and outbound calling)
• Chat and email follow up to ensure the applicant has a smooth enrollment process
• Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas
• Using in-app chat systems to motivate and guide applicants through the enrollment process
• Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team
• Answers applicant questions accurately, with compassion & patience
• Uses independent judgment and approved cadence of communication with regards to each applicants
• Will communicate the science behind nutritional ketosis and diabetes reversal
• Accountable for conversion rate of the applicants
• Attends enrollment and customer service trainings & receives regular coaching on improving applicant contact quality/efficacy
• Work with confidential health information and/or issues using discretion and judgment
• Become an expert on the Virta Treatment, including staying up to date with the details of and the science supporting Virta’s Treatment
• 90-day plan
• Complete the education and marketing training program (80+ hours of work) to become an expert on the Virta Treatment
• Understand every step of the existing enrollment process
• Become proficient in Spark, G Suite, Slack, and all internal systems
• Shadow 10+ applicant phone calls
• Make 100+ applicant phone calls
• Jump in and identify areas where we can improve to give more applicants access to the Virta Treatment!

Preferred Qualifications

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

Benefits

• Hourly compensation of $24.00
• Remote work (#LI-remote)
• HIPAA training and adherence to security and privacy procedures