Account Manager

Summary

Join GuidePoint Security as an Account Manager and work alongside an Account Executive to manage and grow existing accounts. You will be responsible for responding to customer inquiries, liaising between customers and vendors, and leveraging vendor resources to add value. This role requires proven success in inside sales, cybersecurity experience, strong communication skills, and proficiency in Salesforce.com and Microsoft Office. A Bachelor's degree is preferred. GuidePoint offers a remote-work environment (primarily), comprehensive health insurance, dental insurance, paid time off, and other benefits.

Requirements

• Proven success in Inside Sales
• Cyber Security experience required
• Must have outstanding attention to detail and commitment to follow-through
• Ability to work well within a team
• Strong ability to multitask
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity
• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
• Ability to work flexible work schedule required
• Requires experience in Salesforce.com and Microsoft office

Responsibilities

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts
• Respond to Customer inquiries in a timely fashion and move to resolution
• Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE
• Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
• Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers
• Leverage Vendor resources and relationships to bring value to Customers
• Improve more frequent calls and higher touch for AE’s customer base
• Manage open opportunities in existing accounts with guidance from AE
• Identify whitespace opportunities with customers and vendors
• Represent GPS AE at customer meetings as needed
• With AE guidance, close renewal, upsell and net new sales cycles
• Proactive support for upcoming renewals, identifying upsell and proactive support for existing business
• Collaborate on promoting marketing communication to account base with targeted follow up
• Focus on driving and selling GPS Professional Services Engagements across targeted account base
• Assist AE in forecast management and internal strategic reporting
• If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities
• All other duties as assigned

Preferred Qualifications

Bachelor’s Degree is preferred

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option