Remote Enrollment Specialist

Summary

Join Thyme Care, a cancer care navigation company, as an Enrollment Specialist to educate prospective members on our services and encourage them to join. This role involves making outbound calls, surfacing member goals and priorities, and helping the care team understand member needs.

Requirements

• A baseline knowledge of healthcare will be valuable to your success in this role
• Ideally, we'd like to see 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup
• Comfort with technology (experience with Zoom, Google Suite, Slack, electronic health records and comfort learning new technology is important)
• A quiet working space (it’s important you’ve worked in a remote role in the past)

Responsibilities

• Make outbound calls to 80-100 prospective members every day
• Surface member goals and priorities and help our care team understand the needs of the members you enroll
• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals

Benefits

• $24.03/hour pay rate
• 9:00am-5:30pm EST shift schedule
• Up to 2 holidays per year compensated at a 1x hourly rate in addition to a 1.5x holiday rate