Enterprise Account Manager

Summary

Join Firstup as an Enterprise Account Manager and work with Fortune 500 companies globally to accelerate their digital transformation. You will be the primary owner of a set of existing customers, ensuring they achieve their goals and driving customer retention and expansion. This role combines sales, relationship management, and customer satisfaction, requiring strong relationship management skills and experience driving renewals and expansions in a SaaS technology company. You will develop deep relationships with senior executives, present value-driven Executive Business Reviews, and engage customers in Firstup events. Becoming a Firstup expert and learning the ins and outs of the Digital Employee Experience is also expected. The ideal candidate has a proven track record of success in a similar role.

Requirements

• 5+ years of experience in Enterprise SaaS sales and Account Management
• Experience preparing renewal proposals, forecasting, and account planning
• A strong history of quota attainment and excellent performance on a high-performing team
• Experience with an evangelical sale, selling software to executives at Fortune 500 companies
• Experience managing customer relationships alongside a Customer Success team
• Experience using usage, data and results to demonstrate value and justify expansion
• An impeccable communicator with polished and professional sales presentation skills
• Experience operating in a high-growth business environment like Firstup

Responsibilities

• Effectively renew, upsell and cross-sell an assigned book of business of existing customers
• Learn your book of business inside and out to effectively position Firstup’s value proposition, always linking it back to key business outcomes for the customer
• Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
• Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Firstup’s value
• Partner closely with our Customer Experience Team to ensure customers adopt and are successful with the Firstup platform
• Lead and present value-driven Executive Business Reviews
• Enlist and inspire customers to participate in Firstup events and ultimately be an advocate for Firstup
• Becoming a Firstup expert, learning the ins and outs the Digital Employee Experience

Benefits

• We offer Firstup team members a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Mental Health benefits with covered therapy and coaching
• 401(k) program to help you invest in your future
• Education & learning stipend to build your skills for the future of work
• Unlimited PTO to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Work from home stipend to help you succeed in a remote environment
• Stock options support the core value that every employee is an owner
• Excellent opportunity for career advancement in a fast-paced environment