Enterprise Account Manager

Summary

Join Greenhouse as an Enterprise Account Manager and drive customer retention, growth, and expansion. You will manage strategic accounts, build account plans, and maintain a pipeline of renewals and expansions. Collaborate with internal teams to streamline workflows and solve customer pain points. Success requires strong negotiation, problem-solving, and project management skills. Greenhouse offers a remote-first work environment, performance reviews with actionable feedback, and a bonus structure that rewards great performance. The company is committed to building an inclusive culture and has been recognized as a Fortune Best Place to Work.

Requirements

• Demonstrated experience in renewals and expansion, working with executive collaborators in enterprise accounts
• Excellent project management skills
• Experience solutioning for complex problems, often outside of your direct control
• Ability to lead complex negotiations with multiple cross-functional customer executives
• Deep understanding of Customer Success principles
• A consultative approach to problem-solving, and the ability to manage customer expectations
• Applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Effectively manage a book of business of our most strategic accounts
• Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes
• Build strategic account plans that map out expansion and other upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success managers and leverage product expertise to solution for customer pain points
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes

Preferred Qualifications

• Experience in consulting or research
• Experience with HR industry and SaaS

Benefits

• The national pay for this role is $117,150 base salary
• Individual compensation will be commensurate with the candidate's experience and qualifications
• Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases
• Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role
• We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere
• We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance