Enterprise Account Manager

Summary

Join NBC Sports Next as an Enterprise Account Manager and play a key role in developing and executing the enterprise account management and sport vertical strategy for baseball and softball. Collaborate with sales, product development, safety, and marketing teams. Manage, upsell, and renew enterprise accounts, focusing on revenue and best-in-class account management practices. Provide consultative feedback to enhance customer experience. Liaise with cross-functional teams to create strategic account management assets. Conduct regular account reviews and promote the adoption of SportsEngine services. This fully remote position offers competitive compensation and company-sponsored benefits.

Requirements

• 4+ years of experience in SAAS Account Management, and a track record as a leader, collaborator, and innovator
• Demonstrated experience in delivering value and superior customer service
• Experience in developing account review plans and presentations
• Strong communication skills, with the ability to articulate clearly and effectively
• Willingness to travel to engage prospects and partners
• Naturally curious, positive, and enthusiastic
• Empathetic, solutions oriented and a true passion to service customers
• A self-starter and problem solver, a team player
• Willingness to travel and work overtime, and on weekends with short notice (if applicable)

Responsibilities

• Collaborate across business functions to develop, establish, and execute the company’s enterprise account management and sport vertical strategy
• Own a book of business that includes the top baseball, softball enterprise accounts
• Provide consultative feedback and advice to help create the best possible experience for our customers and their entire organization
• Liaise with the product development, safety, and marketing teams to ideate and create strategic account management assets
• Hold regular account reviews and promote adoption of all SportsEngine services
• Other duties as assigned

Preferred Qualifications

• College degree or equivalent experience
• Experience in a matrixed organization and collaborating across key cross-functional roles that can include Strategic Planning, Business Development, Content, Project, and Product Management
• Proficiency with Salesforce, or similar CRM experience, is a plus
• Strong knowledge of the sport landscape inclusive of trends unique to the USOPC and NGB’s, SafeSport and Risk Management, tier one sport revenue verticals

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks