Remote Enterprise Account Manager

Summary

Join Nextech, a leader in specialty healthcare technology solutions, as an Enterprise Account Manager to manage enterprise customer accounts, maximize sales opportunities, and ensure exceptional client experience.

Requirements

• 5+ years of large account management (as measured by being top 10% of customer base size)
• 5+ years of demonstrated Project Management experience
• Experience working with business stakeholders in related industries, including executive level C-suite
• Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills from prior work situations
• Assertive with a demonstrated ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent time management skills
• Proven ability to solve problems creatively
• Ability to travel throughout the week and potentially on weekends
• Experience providing input on and/or building processes

Responsibilities

• Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution
• Maintain active account plan including managing targeted profitability and preparing regular forecast reviews
• Lead customer retention & growth strategy development including annual, quarterly, and monthly business review and planning sessions
• Provide voice of market and customer to Sales, Marketing, Product & CX leadership, and SMT
• Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient, or provide value to the user/customer to maximize customer experience
• Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely
• Build and maintain annual territory plan

Preferred Qualifications

• Experience in Ophthalmology
• Ability to learn quickly and apply that knowledge
• Ability to work in a team environment yet also comfortable with working in an autonomous environment
• Natural curiosity to figure out solutions
• Project management and/or consulting experience in software business
• Healthcare technology experience

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it. without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• ICREATE. Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options