Enterprise Solutions Engineer

Summary

Join Simbe as an Enterprise Solutions Engineer and empower clients to maximize the potential of innovative Tally solutions within their retail ecosystems. As a technical expert and trusted advisor, you will seamlessly integrate Tally into diverse data platforms, orchestrate data flows, and optimize user adoption. You will possess expertise in complex retail operations and technologies, excel in designing data-driven integrations, and effectively communicate technical concepts. Collaboration with internal and external teams is crucial for building and delivering robust, scalable solutions. This role demands a blend of technical proficiency, retail systems knowledge, and strong communication skills.

Requirements

• Hold a Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience)
• Possess 3-5 years of experience in solutions engineering, system integration, or a similar customer-facing technical role, preferably at a SaaS company servicing the retail sector
• Demonstrate a proven background working with or integrating systems like POS, ERP, WMS, workforce management, inventory management, planograms, etc
• Show understanding of common data schemas, batch/real-time data transfer methods, and related security considerations
• Have strong experience with RESTful APIs, Python, SQL regex, data modeling, and system integration design patterns
• Show familiarity with cloud technologies (e.g., AWS, Azure, GCP) and modern data pipelines (ETL, streaming, etc.)
• Possess a track record of designing and delivering integrated solutions in a complex, multi-stakeholder environment
• Have the ability to create architectural diagrams, detailed requirements documents, and user flows
• Have experience leading cross-functional implementation projects, managing timelines, and mitigating risks
• Possess strong customer-facing skills, capable of translating technical concepts to business value and vice versa
• Have excellent written and verbal communication skills; ability to influence and guide decision-making with both executives and technical teams
• Be comfortable working in a fast-paced environment that requires flexibility and adaptability, making quick decisions and informing and aligning with others along the way

Responsibilities

• Engage with retail clients to understand their store operations, backend systems, and data requirements (inventory, on-hand, POS, planogram, etc.)
• Assess integration points for Tally data within client’s existing IT architecture, identifying potential dependencies, risks, and opportunities for optimization
• Define end-to-end integration strategies, including data ingestion, pre and post processing, and publishing to relevant retail systems (e.g., ERP, WMS, workforce management)
• Craft technical architectures that ensure Tally robot data and insights seamlessly flow into the client’s workflow, from store-level to corporate-level systems
• Serve as the subject matter expert on Simbe’s products and offerings, including APIs, mobile apps, and business intelligence tools, advising clients on best practices, capabilities, and configuration options
• Develop pilot use cases and demos showcasing Tally’s data capture, analytics, and integration with client’s systems
• Collaborate with cross-functional teams to validate solution feasibility, gather client feedback, and iterate quickly on PoC findings
• Guide the implementation process, working with internal Simbe deployment teams and client technical teams to configure integrations, set up Tally devices, and manage data flows
• Troubleshoot and resolve technical issues, ensuring minimal disruption to client operations
• Partner with Customer Success and Product teams to build robust adoption strategies, including user training, documentation, and onboarding processes
• Define success metrics, monitor usage patterns, and recommend improvements to enhance user engagement and system performance
• Act as the technical point of contact for key stakeholders, maintaining a proactive communication channel for support, new feature requests, and system enhancements
• Facilitate feedback loops to Simbe’s Product and Engineering teams to influence the product roadmap based on client needs
• Stay up to date with retail technology trends, standards (e.g., GS1 standards, barcode symbologies, planogram formats, workforce management integration trends), and emerging best practices
• Continuously refine architecture and integration approaches to ensure efficiency, scalability, and future-proofing of solutions

Preferred Qualifications

Knowledge of robotics or IoT concepts

Benefits

• $100,000 - $165,000 a year base salary (based on market location and individualized factors)
• Equity compensation
• Full range of medical, financial, and/or other benefits