Field Application Engineer

Summary

Join Quadric as a Field Application Engineer (FAE) and play a key role in supporting pre- and post-sales technical customer needs. Collaborate closely with Business Development, Product, and Engineering teams. Provide remote and on-site training, product presentations, and technical support. This position demands excellent customer communication, troubleshooting, and system debugging skills. You will work independently, becoming an expert in Quadric's GPNPU product line, including hardware, SDK, and algorithms. The role involves working directly with customers to install SDKs, analyze systems, and propose optimal HW/SW solutions.

Requirements

• Bachelor’s in computer science and/or Electronics Engineering field
• Minimum 3+ years experience working with customers/business development supporting SDKs
• Must be able to demonstrate basic knowledge of software perception systems, and/or Computer Vision
• Fluent in Japanese & English
• Proficiency in Python
• Experience describing, building, running and deploying Docker containers
• Experience with Linux or Unix based operating systems
• Experience with at least one of the following neural network / machine learning frameworks: PyTorch, Tensorflow, Tensorflow-Lite
• Ability to methodically debug problems, relay information to the engineering team, and test and deploy system updates and upgrades

Responsibilities

• Work with Business Development to sell the technology from quadric.io
• Work with customers to install SDK and algorithms and analyze customer systems to determine the best HW/SW solutions for their system
• Analyze technological problems brought in by customers and communicate with engineering for the best solution
• Work with business development to prepare technical proposals and statements of work, working with the customer to gather requirements
• Set up regular technical discussions with customers to help them understand quadric deliverables and resolving customer issues with engineering support as well as conduct regular follow-up and monitoring
• Deliver periodic training sessions
• Coordinate with the Sales and Engineering team in designing proper application systems and formulating the product specifications according to the customer's needs
• Interface with product marketing and engineering
• Conduct project feasibility studies
• Some travel required

Preferred Qualifications

• Experience quantizing, running and debugging neural networks with ONNX runtime
• Experience supporting parallel C / C++ languages (CUDA, OpenVX, NEON, etc.)
• Solid understanding of intermediate git concepts such as branching, rebasing, merge conflict resolution, etc

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Stock Option Plan