Field Applications Scientist

Summary

Join Refeyn as a Field Application Scientist (FAS) and provide technical support for complex product development and implementation. Leverage your in-depth product knowledge to assist sales staff and customers through presentations and demonstrations. Assess customer needs, prepare product specifications, and potentially create design and implementation specifications. You will also build mini-applications to demonstrate feasibility, provide consultation, and contribute customer feedback for product improvement. This role involves collaboration with sales, marketing, and other teams, requiring strong communication and organizational skills. Refeyn offers a supportive and inclusive work environment with various benefits.

Requirements

• Masters or PhD in biochemistry, molecular biology, biophysics or other relevant subject (or equivalent experience)
• Driver’s license and vehicle required, as this territory requires a lot of driving
• Advanced working knowledge of company products, competitive products and market
• Beginner level knowledge of selling strategies and methods
• Outstanding English communication skills
• Ability to travel
• Experience (basic to advanced) communicating with different audiences and cross-functional teams
• Strong organizational and time management skills required

Responsibilities

• Provide technical consultancy on the use of mass photometry in different applications
• Foster increased product usage and support sales efforts through technical presentations, product demonstrations and running customer samples
• Production of post-demo & sample job reports
• Presentation of experimental reports in collaboration with the Technical Sales Specialist
• Design experimental plans in collaboration with the customer, and manage the administrative tasks leading to successful completion of the demonstration/sample job
• Accompany sales representatives in customer laboratories to provide technical and applications Assistance
• Contribute customer feedback (report on competitors’ products) to service and marketing, for future improvement of our product and services
• Support regional marketing initiatives alongside sales
• Assist in creation and review of technical literature and training resources
• Contribute to maintain accurate customer support information in our CRM (Salesforce)
• Communicate effectively with customers and team members
• Provide basic and advanced training to customers
• Seek out and provide market and applications knowledge to help develop new applications on existing technology and improve existing technology to become new product

Preferred Qualifications

• Experienced Field Applications Scientist preferred
• Hands-on experience in a variety of bioanalytical techniques

Benefits

• 25 days PTO per year in addition to 10 paid holidays
• 5% company match to 401(k)
• Comprehensive core benefits package including medical, dental, vision, life insurance and more
• Suite of voluntary benefits including flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more
• Refeyn offers generous parental leave options, depending on your length of service, plus an annual allowance for emergency childcare
• All employees receive access to Linkedin Learning which offers thousands of courses to support their personal and professional development
• We also run frequent training sessions on both hard and soft skills
• Refeyn supports hybrid working where the role allows and offers flexible start and finish times
• We also have a subsidised weekly lunch for onsite employees and a vibrant social calendar which includes holiday parties and midsummer festivals plus an annual team budget for managers to plan team-building activities