Field Operations Trainer

Summary

Join Help at Home, a leading provider of high-quality care, as a Field Operations Trainer. You will play an integral role in facilitating and implementing training initiatives across the enterprise, collaborating with various teams. Responsibilities include conducting training sessions using diverse methods, managing training schedules, ensuring compliance with state requirements, and evaluating program effectiveness. You will also partner with leadership to identify training needs and collaborate on developing new training materials. This creative position requires strong organizational, communication, and presentation skills. The role offers a competitive salary and benefits package.

Requirements

• Ability to operate with a customer service mindset
• Excellent written and verbal communication skills
• Advanced organizational skills with the ability to handle multiple assignments
• Excellent interpersonal skills
• Knowledge of various educational techniques both virtual and in-person
• Strong presentation and facilitation skills
• Proficiency with Microsoft office suite, SCORM, SharePoint, and Articulate
• Three (3) – five (5) years of proven work experience as a training coordinator, training facilitator or similar role
• Experience with e-learning platforms as well as presentation modalities e.g., WebEx, GoToMeetings, Microsoft Teams, and other meeting platforms

Responsibilities

• Partner with HR, L&D team, IT, and the Market leadership in the areas of supporting and reinforcing training initiatives related to: IT and Operational Initiatives, Quality & Compliance, Key Behaviors, KPI’s, Professional Development, Conducting Post Training Surveys, Engagement and Retention Initiatives
• Effectively facilitates or co-facilitates training sessions including instructor lead sessions, virtual instructor lead sessions, workshops, train the trainers, etc
• Facilitates training sessions using a variety of mediums including in person, e-learning, Microsoft Teams, Zoom, polling, etc
• Collaborate with Market Leadership to project manage and schedule the facilitation and implementation of training in the market
• Ability to deliver training content to ensure associates comprehend and retain key learning topics and/or successfully use new skills on the job
• Understand and manage state training requirements and ensure that the market is meeting those state requirements
• Ability to evaluate training programs through participant feedback and evaluations
• Prepare training locations by ensuring trainers have all tools and technical equipment along with resources to effectively facilitate training
• Ability to track training completion and run necessary completion reports as needed
• Partner with Market Leadership to understand current and future training needs
• Collaborate with L&D in the design and development of new training materials and programs

Preferred Qualifications

• Bachelor's degree in education, Human Resources, Management or Communications preferred
• Previous experience in the homecare setting is a plus

Benefits

• Weekly pay with salary ranges from $60,500- 62,500 K annually
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field