Field Service Technician

Summary

Join our team as a Field Service Technician and contribute to resolving customer issues, providing technical support, and promoting excellent service solutions while traveling extensively across regions.

Requirements

• Education from a technical school majoring in Automobile Repair, Electromechanical Maintenance, or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems
• Advanced mechanical and electronic knowledge
• Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause
• Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source
• Must be able to read and interpret electrical schematics and blueprints
• Knowledge of CAN BUS protocol preferred
• Proficient communication skills (verbal and written) with the ability to provide conflict resolution
• Proven track record on Key Performance Indicators (KPI’s) driving results for the company, department, and personal success

Responsibilities

• Providing technical service and maintenance support at customer locations
• Installing, maintaining, and repairing equipment out in the field
• Diagnosing errors or technical problems and determining proper solutions
• Effective time management with ability to prioritize workload demands
• Provide technical training in-person, digitally, or with written programs when necessary
• Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies
• Support Customer Service with Sales Force activated action items hourly / daily. Complete daily reports which will report issues and resolutions to problems in the field
• Maintain a service vehicle and adhere to the Greenworks Vehicle Policy
• Responsible for understanding, facilitating, and coordinating all efforts in regard to the A3S / Greenworks Fleet Connect (remote product support)
• Performs all other duties as requested