Fotona Lasers USA is hiring a
Field Service Engineer

Summary

The job is for a Field Service Engineer at Fotona in the Long Beach/Orange County area. The role involves providing technical support to customers, performing laser installations, maintenance, and repairs, and responding to customer inquiries. The candidate must have a minimum Associate's or Technical Degree, preferably in a related field, and possess strong communication skills, attention to detail, and technical aptitude.

Requirements

• Minimum Associate's or Technical Degree required; Bachelor's Degree preferred
• Education or experience with photonics, electronics, biomedical engineering, or similar preferred
• Customer service and/or field service experience is a strong plus

Responsibilities

• Independently perform complex troubleshooting and repairs while working within the established procedures (training provided)
• Instruct customers and staff in applications and operations of the equipment (training provided)
• Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
• Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner
• Ensure proper compliance with applicable FDA regulations provided by the company
• Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees

Benefits

• Competitive pay based on experience
• Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
• 401(k) with matching
• Monthly car allowance, plus reimbursement for gas and travel expenses
• Advancement opportunities within a fast-growing and industry-leading company in healthcare