Evertz is hiring a
Field Service Engineer, Canada

Summary

The job is for a Network Engineer at Evertz Microsystems. The role involves configuring IP networks, providing technical support to customers, troubleshooting network issues, generating customer guides, installing products at customer sites, and delivering training. The ideal candidate should have education in Computer Networking or related experience, knowledge of IP Networking Protocols, Internet network technologies, and a valid Ontario driver's license.

Requirements

• Unparalleled desire to help the customer and deliver service excellence
• Education in Computer Networking or related recent practical experience
• Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience
• A strong comfort level with Linux is highly desired
• Some Network trouble shooting experience
• Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
• Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
• Must have a valid Ontario driver’s license

Responsibilities

• Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad

Benefits

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression
• Casual work environment
• Social events and sports teams