Field Service Technician

Summary

Join ChargePoint, a leader in the EV charging industry, as a Field Service Technician. You will remotely review construction, installation, commissioning, and field service partner work for ChargePoint's EV charging products. Responsibilities include QA/QC inspections, ensuring performance to SLAs, and providing technical support. You will investigate warranty claims, collect performance data, and collaborate with cross-functional teams. The role requires strong technical and analytical skills, as well as excellent communication and problem-solving abilities. This position offers a chance to contribute to a rapidly growing industry and make a significant impact on the future of electric mobility.

Requirements

• High School Diploma required
• B.S. Degree Electrical Engineering or Equivalent experience
• 3-5 years of hands-on power/electrical systems, power electronics, software, or controls experience is required
• A safety-first attitude is required
• Must be customer focused, possess a positive attitude with excellent teamwork skills
• Must be able to supervise the proper use of electrical measuring devices and data capture equipment
• Proficiency in performing software updates remotely (Linux - Windows Shell)
• Ability to supervise the isolation, diagnosis and troubleshooting electrical problems and repairs on EVSE
• Valid US Drivers License required
• Excellent conflict negotiating and active listening skills are required
• Must be proficient with Microsoft Office Suite, Salesforce and embedded code
• Attention to detail at a high level of accuracy is required

Responsibilities

• Perform remote support for commissioning, maintenance (scheduled and preventative), remediation, and warranty services on new and legacy installed Electric Vehicle Supply Equipment
• Provide Technical and after sales support internally and with customers during installation, commissioning, and upgrades utilizing ChargePoint’s approved methods
• Provide training and guidance on all service-related procedures to peers and end-users
• Ensure fulfillment of all necessary documentation and material/parts handling
• Follow-up on product performance issues, customer quality complaints, product failures, root cause analyses and work cross-functionally to drive to closure
• Collect and aggregate equipment performance data and present to cross-functional subject matter experts for resolution
• Provide vendors with regular updates on the problem-solving progress of requests or complaints until resolution
• Strive to be the subject matter expert and execution lead for safety, field service best practices and highest customer satisfaction
• Assist in managing spare parts inventories
• Generate and deliver commissioning, maintenance, and remediation reports to customers and internal resources
• Supervise all tasks within ChargePoint’s, local, national, and customer safety guidelines
• Assist in developing and improving processes related to improvement initiatives and serve as a feedback loop to cross-functional teams
• Document all issues and take appropriate action to get functional or cross-functional buy in for resolution
• Interpret maintenance manuals, schematics, and software tools

Preferred Qualifications

• Solutions Engineering experience preferred
• Electrical Journeyman License or relevant experience preferred
• English/Spanish Bilingual preferred (verbal and written)
• Valid electrical apprentice or journeyman is a plus
• Experience in Photovoltaic or similar DC systems industry is preferred
• Working knowledge of NEC, UL1741, OSHA, IEEE1547