Fraud Prevention Specialist

Summary

Join WindshieldHUB, a rapidly growing auto glass service platform, as a Fraud Prevention Specialist and contribute to our mission of preventing fraudulent transactions. This remote position, ideal for candidates in Cebu City, Philippines, requires expertise in identifying and stopping fraudulent activity, managing chargebacks, and collaborating with internal teams. You will be responsible for monitoring transactions, investigating suspicious activity, managing disputes, and staying informed about fraud trends. This role offers a fully remote work environment, the opportunity to make a significant impact, and a collaborative global team.

Requirements

• Minimum 3 years of experience as a Fraud Prevention Specialist or similar role in a high-volume, card-not-present environment (e.g., e-commerce or online services)
• Demonstrated experience with chargeback management and dispute resolution, preferably via Stripe
• Strong attention to detail, investigative mindset, and analytical thinking
• Excellent written communication skills for submitting effective dispute responses
• Ability to work independently, manage priorities, and meet deadlines in a remote setup

Responsibilities

• Monitor and review incoming credit card and digital wallet transactions for suspicious activity
• Investigate flagged orders and stop potentially fraudulent transactions before they are fulfilled
• Manage and respond to chargebacks and disputes, primarily through Stripe, by gathering and submitting compelling evidence
• Track dispute outcomes and provide regular reports on trends and opportunities for improvement
• Collaborate with internal teams (Customer Service, Finance, Tech) to address fraud-related issues
• Recommend and help implement updates to fraud prevention policies and detection tools
• Stay informed about current fraud trends, chargeback regulations, and industry best practices

Preferred Qualifications

• Familiarity with fraud tools such as Sift, Kount, Riskified, or equivalent
• Experience handling transactions through multiple payment channels (Apple Pay, Amazon Pay, etc.)
• Exposure to U.S.-based payment platforms, digital financing providers, and fraud practices

Benefits

• Fully remote work environment – work from the comfort of your home
• Opportunity to make a meaningful impact and protect the company from financial risk
• Work with a collaborative and supportive global team
• Competitive compensation based on experience and qualifications