SupportNinja is hiring a
French Bilingual

Summary

The job is for a Customer Service Representative at SupportNinja. The role involves providing customer support, resolving issues, and continuous learning. The required qualifications are a high school diploma or equivalent, being 18 years old or older, strong communication skills, proficiency in using computers and software applications, 2 years of customer service experience in a blended voice/chat environment, and English proficiency.

Requirements

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• 2 years customer service experience or equivalent in a blended voice/chat environment
• English proficient

Responsibilities

• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

Preferred Qualifications

Experience using the following tools: CRM Tools (eCW and Salesforce), Communication Tool (Microsoft Teams), Billing (Vericle)

Benefits

• Competitive compensation
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program