PartnerHero is hiring a
French Email Support Specialist

Summary

The job is a temporary remote position for Customer Support at PartnerHero, requiring 1+ years of experience in a customer service role and proficiency in English and French. The role involves handling customer inquiries across email and chat channels, meeting KPIs, collaborating with cross-functional teams, and escalating common trends.

Requirements

• 1+ years of experience in a customer service role
• Excellent English and French skills; written and verbal skills are a must
• Experience with Zendesk (or related) is a plus

Responsibilities

• Providing an amazing customer experience across all channels including email, and live chat in English and French
• Able to handle different levels of customer inquiries ranging from order and product inquiries to basic technical troubleshooting
• Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time, etc.)
• Consistently achieving individual and departmental goals
• Showing a strong comprehension of all policies and procedures
• Resourceful by working cross-functionally to solve complex customer inquiries
• Closing the feedback loop by sharing valuable customer insight across all departments
• Escalating common trends from calls and emails to ensure swift action is taken
• Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
• Handling other ad hoc requests as communicated by the Customer Happiness Manager

Preferred Qualifications

Experience working within the consumer goods, toys, or electronics industries is a plus