Fulfillment Coordinator

Summary

Join Skillsoft's Fulfilment Team and ensure all events are fulfilled and processed according to company procedures, maximizing profitability while maintaining quality. You will be responsible for managing pre- and post-event delivery, sourcing suppliers, and handling procurement processes. The role requires A-level education or equivalent, proficiency in MS Office, and strong organizational skills. Desirable experience includes training administration, procurement, or fulfilment. Skillsoft offers a collaborative and engaging work environment focused on continuous improvement and development.

Requirements

• Educated to A level and or equivalent qualification / experience
• Proficient in using MS Office including Outlook, Excel, Word

Responsibilities

• Ensure that all events are fulfilled and processed, issues are resolved or escalated prior to delivery
• Source, onboard, and evaluate suppliers where required
• Follow operational process and procedures, in line with internal and legal requirements
• Complete the procurement process from raising and sending of Purchase Order, to approving invoices
• Maintain sales responsiveness in line with the SLA
• Ensure we meet our fulfilment needs for , but not limited to, courseware, exams, travel arrangements for instructors, 3rd party providers
• Manage pre- and post- event delivery requirements. (e.g. sourcing of fulfilment items, invoice approvals, etc.)
• Work with the required departments to ensure facilities and equipment are properly provided for
• Work with the required departments to complete invoice processing including checking information, updating costs in baps, and approving
• Assist in such duties as may be required

Preferred Qualifications

• Experience in a similar role; with knowledge of training administration, procurement or fulfilment, and organization processes
• Good organisation skills
• Ability to follow organisational processes
• Attention to details
• Integrity: Act with integrity in everything that you do, at all times
• Accountability: Accepting responsibility for your work and contribution as a team member. Dealing with issues and delivering on commitments
• Collaborative: Working together to deliver shared benefits. Building relationships, leveraging skills, knowledge and resources to achieve success
• Decisive: Making decisions and acting on them. Proactively seeking and driving new opportunities and improvements
• Engaged: Being present, visible and a positive force. Developing and sharing ideas and supporting the success of others