Functional Lead Dynamics 365 CE

Summary

Join Datacom's expanding Dynamics 365 CE team as a Contract Functional Lead and leverage your expertise to spearhead the implementation of Dynamics 365 CE solutions. You will directly engage with clients, understand their needs, and deliver tailored solutions. Collaborate with cross-functional teams, participate in pre-sales activities, and serve as a subject matter expert. Lead implementations for high-profile clients, conduct business analysis, design solutions, and facilitate client workshops. Manage and mentor team members, configure Dynamics 365 CE products, and provide post-implementation support. Datacom offers a dynamic, agile work environment with perks such as remote work, flexible hours, and professional development opportunities.

Requirements

• The successful candidate for this role will be seen as an expert in their field and will have demonstrated experience and success in a similar, client facing role
• You’ll have plenty of experience leading the implementation of Microsoft Dynamics CE systems and have an understanding of Sales, Service and Marketing principals
• Experience with Dynamics 365 Customer Engagement and Power Platforms is essential

Responsibilities

• Lead the implementation of Dynamics 365 CE solutions for high-profile clients while fostering strong, trustworthy relationships
• Conduct business analysis, design solutions, and facilitate client workshops
• Manage the team, mentor and guide other team members in their professional development
• Configure Dynamics 365 CE products to align with client needs
• Provide post-implementation support to ensure ongoing client satisfaction and system optimization

Preferred Qualifications

• You may also have experience with presales and shaping projects
• You enjoy being hands on and aren’t afraid to get stuck in there to train your customers or mentor junior team members

Benefits

• Remote working
• Flexi-hours
• Professional development courses