Gainsight Administrator

Summary

Join Encora as a remote, full-time employee with 7+ years of experience! This role requires a bachelor's degree or equivalent experience in a relevant field. You will leverage your expertise in customer success, project management, and problem-solving to excel in a cross-functional team environment. Excellent communication and strategic thinking skills are essential. Gainsight experience is preferred but not required. Encora values diversity and hires based solely on skills and qualifications.

Requirements

• Possess a Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
• Have experience as an end-user of a CRM, customer support system, or marketing automation system
• Demonstrate rapid, self-driven, experiment-driven learning of unfamiliar systems/software
• Have experience working in customer success, or equivalent understanding of key customer success principles
• Demonstrate project management, business analysis, and problem-solving skills
• Have experience working in cross-functional teams
• Be a self-starter, demonstrating leadership of owned projects
• Possess excellent written and verbal communication and presentation skills
• Demonstrate strategic thinking and prioritization skills
• Be a problem solver with a systems mindset

Preferred Qualifications

• Have Gainsight experience as an end-user
• Have Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
• Have CRM administration experience or certification
• Have customer-facing experience, especially as a Customer Success Manager
• Have experience interacting with senior leadership and managers
• Have experience in operations for customer success, sales, support, services, or marketing
• Have experience in data analysis, business intelligence, and design of reports and dashboards
• Have an understanding of data structures, data modeling, and database management

Benefits

Remote work