Gainsight Administrator

Summary

Join Ontra, a leading AI legal tech company, as a temporary Gainsight Admin! This fully remote role, based in the US, focuses on administering, optimizing, and improving Gainsight to boost customer success. You will oversee user accounts, maintain data integrity, configure system dashboards and reports, and collaborate with cross-functional teams. The ideal candidate possesses at least one year of Gainsight experience and strong analytical skills. This temporary position offers a competitive salary and various benefits, including remote work, paid time off, and professional development opportunities.

Requirements

• At least one year of Gainsight experience required
• Ability to integrate and utilize software tools effectively within a business setting

Responsibilities

• Oversee user accounts and permissions, perform system health checks, and manage routine data imports to ensure optimal Gainsight performance
• Identify, rectify discrepancies in customer records, and maintain high standards of data accuracy within the Gainsight platform
• Develop and update dashboards, reports, and workflows to meet evolving business requirements, improving visibility for CSMs and leadership
• Assist in executing small system changes and implementing new Gainsight features to enhance user experience and platform utility
• Partner with Customer Success Operations to align Gainsight processes with organizational goals and participate in cross-departmental initiatives

Preferred Qualifications

• Holding a Gainsight certification and additional professional experience in relevant fields
• Familiarity with Salesforce and Snowflake

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance