Global Account Manager

Summary

Join Dynatrace as a Global Account Manager to drive growth and adoption of our platform in assigned accounts globally. Collaborate with sales and support teams across various regions to develop and execute strategic account plans, fostering long-term customer relationships. You will define key initiatives, map stakeholders, and mobilize resources to achieve ARR growth. Leverage Dynatrace's ecosystem to expand the platform's footprint and build strong C-level relationships. This role requires influencing a virtual team and negotiating complex deals. The position may be filled at a higher level depending on candidate experience.

Requirements

HS diploma or GED AND a minimum of 3-4 years of experience in closing enterprise software sales

Responsibilities

• Manage growth & adoption of our Dynatrace platform into assigned accounts on a global basis, whilst working with local sales and support teams across various GEOs
• Drive customer’s long-term corporate & cloud strategies with accompanying roadmap
• Create a holistic strategic account plan with key initiatives that will drive strategy realization over a 2-3 year period
• Define & detail a prioritized key initiative plan jointly with customer stakeholders
• Map stakeholders to govern the current & future relationship, as well as to ensure that the Dynatrace assigned executive sponsor is appropriately engaged
• Mobilize & execute the end-to-end land, adopt (consume & promote), and grow ARR strategy
• Leverage the Dynatrace services, support, partner, and hyper scale ecosystems to expand the Dynatrace footprint through innovation and collaboration
• Develop long-term C-level relationships
• Influence & lead a virtual team of resources from various LoBs, functions, and geographies

Preferred Qualifications

• You have worked with G500 banking, finance, or insurance customer as a Global Account and Relationship Manager
• You have extensive experience of enterprise selling experience in large global accounts at the executive level
• You have a successful track record of handling large complex deal negotiations and global contracts
• You previously have stood as a primary account manager or team leader for a large, globally federated enterprise working with multiple business units (influencing governance and policy is a plus!)
• You can navigate across the business and the customer in a trusted advisor/consultative approach; and establish credibility quickly with senior-level executives across the organizations
• You understand Observability, Security and/or technology-as-a-service space (Infrastructure-as-a-Service, Software-as-a-Service, Platform-as-a-Service)
• You can bring your sales or consulting expertise and business acumen dealing with complex business software/IT solutions and global contracts
• You have knowledge of the IT ecosystem in large, global, enterprises

Benefits

• Unlimited personal time off
• An employee stock purchase plan
• A reward system
• Medical/dental benefits
• A company matching 401(k) plan for retirement
• Competitive compensation
• Company-sponsored premium benefits
• Medical
• Dental
• Vacation/holidays
• Company matching 401(k) Plan