Google Workspace Administrator

Summary

Join our team in Madrid as a Google Workspace Administrator to provide technical support for prestigious Google Workspace customers.

Requirements

• High level of English and Spanish
• Basic understanding of web protocols (HTTP, DNS, SSL/TLS, etc) and networking standards
• Ability to read and understand packet and application layer captures
• Ability to research using internal knowledge bases and public facing documentation (official Google docs, StackOverflow, Google Groups...)
• Basic coding abilities
• Ability to read and understand the code and to write code samples to reproduce customer issues (ideally in Java or Python)
• Understanding of DNS: Common record types, protocols used, recursive domain name resolution

Responsibilities

• Provide outstanding technical support for Google Workspace clients
• Troubleshoot Google Workspace related topics and customer environment

Preferred Qualifications

• Knowledge of the OSI stack
• Understanding of SSO including the ability to identify Service Provider and Identity Provider
• Familiarity with modern API technologies (OAuth, RESTful APIs, gRPC)
• Knowledge of Linux system administration
• Windows system administration knowledge