Go-To-Market Systems Manager

Summary

Join ClickHouse, a leading provider of high-performance columnar OLAP database management systems, as a Salesforce Administrator. In this critical role, you will architect and maintain our Salesforce instance across Sales and Service Clouds, collaborating with various teams to ensure efficient implementation and scalability. You will be responsible for Salesforce integrations, data hygiene, resolving issues, managing release cycles, and maintaining documentation. This position requires extensive Salesforce experience, expertise in Apex and Lightning components, and relevant certifications. ClickHouse offers a flexible work environment, competitive compensation, stock options, healthcare contributions, generous time off, and a supportive culture.

Requirements

• 5+ years minimum of experience as Salesforce administrator/architect
• At least 1 prior role at a SAAS start-up bringing best practices on what is needed for go-to-market teams in a fast-growth environment
• Hands-on experience of a Salesforce Sales or Service Cloud implementation or re-implementation
• Familiarity with managing multiple data enrichment sources in Salesforce (e.g., Clearbit, Zoominfo, Clay, etc)
• Expert in Salesforce Apex language
• Expert in Salesforce flows and Lightning components
• Understanding of both Sales and Support environments, i.e. Sales and Service cloud
• Minimum of Salesforce Admin, Sales Cloud, and Service Cloud certifications
• Great communicator with the ability to understand complex concepts, translate business requirements into technical requirements, and speak to them concisely and effectively
• Builder mindset willing to iterate and leverage AI
• Experience working with other vendors to build supporting integrations

Responsibilities

• Serve as the Salesforce administrator owning the design of our Salesforce instance, proactively suggesting best practices, keeping our design simple and stage appropriate for our company size
• Responsible for the implementation and maintenance of our Salesforce tool across Sales and Service Cloud
• Owns both current and net new Salesforce integrations with other vendors and apps (e.g., LeanData, Segment, Slack, Incident.io, enrichment tools, etc.)
• Helps maintain data hygiene. Monitors and resolves flow errors. Ensures that enrichment tools are working as designed, account hierarchies are accurate, etc
• Ability to work in partnership with business stakeholders and help refine business requirements and corresponding technical roadmap
• Own resolution of backlog for Salesforce-related issues and enhancements (e.g., GitHub repo)
• Manage our release cycles through the use of Salesforce DevOps centre and GitHub ticket management
• Maintains accurate and current documentation of Salesforce instances

Preferred Qualifications

Marketing tech stack knowledge, e.g., Marketo

Benefits

• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
• Healthcare - Employer contributions towards your healthcare
• Equity in the company - Every new team member who joins our company receives stock options
• Time off - Flexible time off in the US, generous entitlement in all countries
• A $500 Home office setup if you’re a remote employee
• Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)