GRC Client Relationship Manager

Summary

Join our team as a Strategic Client Relationship Manager to onboard new clients, develop long-term strategic relationships, and ensure smooth project delivery.

Requirements

• Strong track record in Strategic Relationship management and/or Project Management experience ideally in the cyber security domain
• Excellent stakeholder management and relationship building skills
• Self-starter able to take full ownership of contracts from the point of award
• Comfortable working at pace in an agile fashion to meet constantly changing client needs
• Excellent organisational, communication, and interpersonal skills
• Strong leadership, problem-solving, and decision-making abilities
• Ability to work well under pressure and meet tight deadlines
• Strong knowledge of and/or an appetite to learn cybersecurity concepts, tools, and technologies
• Proficiency in Microsoft Office
• Good understanding of Project Management concepts and methodologies

Responsibilities

• On-boarding new clients, ensuring an industry leading client experience
• Leading and attending implementation meetings/workshops (e.g. contract initiation meetings, scoping calls, contract performance reviews)
• Ensuring Dionach is delivering services to meet/exceed agreed contractual SLA’s and KPI’s
• Being the client’s primary point of contact and the figurehead for strategic relationships
• Developing successful strategic client relationships from the point of contract award onwards
• Understanding and addressing customer needs
• Obtaining and acting upon CSAT feedback and lessons learned
• Using CRM tools to capture and analyse client data to effectively plan and develop strategic client relationships
• Project managing the implementation of contracted work
• Effectively communicating project expectations to stakeholders in a timely and clear manner
• Develop detailed project plans, schedules, project estimates, resource plans, and status reports
• Manage project risks, issues, and changes, and take corrective actions as necessary to ensure project success

Benefits

• A hybrid working environment that supports working remotely, with the opportunity to use the offices based on your preference in Oxford or Glasgow, and of course attend team events!
• Private health insurance
• Eye care plan
• Employee benefits and discounts platform
• Cycle to Work scheme
• EAP scheme and well-being platform, including confidential telephone and face to face support and counselling
• Income Protection if unable to work due to illness or injury