Growth Operations Manager

Summary

Join Binance, a leading global blockchain ecosystem, as a Growth Operations Manager for the on/off ramp team in Southeast Asia. This role requires a strategic thinker with a strong understanding of the local market dynamics, user behavior, and growth strategies. You will be responsible for driving growth and optimizing operations for Binance's on/off ramp service offerings in the region. This full-time position can be based in Singapore or remotely in Asia, with a preference for candidates familiar with the Thai and Indonesian markets.

Requirements

• College degree or above
• At least 5+ years of relevant experience in business development and growth roles in the fintech, payments or crypto industry
• Fluency in English, Thai OR Bahasa Indonesia is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
• Organized, meticulous and result-oriented, strong problem-solving & analytical skills

Responsibilities

• Boost sales and contribute to our long term business goals by growing and establishing relationships with potential clients/agents/partners
• Design and implement ongoing growth activities online and offline to engage, acquire and retain user pool and trading volume
• Handle disputes arising from P2P transactions on the platform and support users/clients with troubleshooting to resolve their issues
• Constant monitoring of transactions, investigating and reporting suspicious activities
• Conduct in-depth data analysis to understand user behavior, market trends, and growth opportunities in Southeast Asia
• Leverage on regional user data and insights to contribute to the team’s growth & ops strategies
• Gain a deep understanding of the P2P product, including its features and user experience, collaborate with the product team to identify areas for improvement and implement product enhancements
• Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables
• Continuous market research to identify and leverage on growth opportunities for the product. Including but not limited to market comparison analysis, business opportunities recommendations and relevant local market news

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)