GTM Operations Manager

Summary

Join Paddle as a GTM Operations Manager and contribute to the success of our sales, marketing, finance, and customer success teams. You will be responsible for optimizing processes, ensuring data integrity, implementing new technologies, and collaborating with various teams to drive revenue growth. This role requires a minimum of 5 years of experience in Sales, Marketing, or Revenue Operations, proven expertise in CRM and marketing automation systems, strong analytical skills, and excellent communication and collaboration abilities.

Requirements

• You possess a minimum of 5 years of experience in Sales, Marketing, or Revenue Operations, with a proven track record of problem-solving and process improvement
• Proven experience managing CRM and marketing automation systems (e.g., Salesforce, HubSpot)
• Proficient in project management and leading multiple projects simultaneously
• You have demonstrated analytical skills, with the ability to interpret complex data, draw actionable insights, and make data-driven decisions
• You are proactive and solution-oriented, with the ability to identify issues and propose effective solutions, while being adaptable to fast-paced and uncertain environments
• You have excellent communication and collaboration skills, capable of working effectively with both technical and non-technical teams

Responsibilities

• Proactively identify and address bottlenecks in the revenue cycle, analysing challenges and recommending effective solutions to optimise sales, marketing, and customer success processes
• Implement and maintain standardised processes and workflows across revenue teams
• Document and communicate process changes to relevant stakeholders
• Ensure data integrity and consistency across all revenue platforms
• Evaluate and implement new technologies to support revenue growth
• Develop and maintain dashboards and reports to track key revenue metrics
• Work closely with sales, marketing, customer success, and finance teams to ensure alignment and collaboration
• Facilitate communication and collaboration between revenue teams
• Translate Marketing, Sales and Success needs as part of the Customer Journey into technical requirements
• Collaborate cross functionally  to design, implement, and develop effective solutions
• Conduct thorough testing and evaluation of solutions to guarantee they meet the needs and expectations of end users
• Contribute actively to the growth of the GTM Operations team by sharing your knowledge, collaborating effectively with teammates and helping to shape our best practices

Benefits

• We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives
• We are a ‘digital-first’ company , which means you can work remotely, from one of our stylish  hubs, or even a bit of both!
• We offer all team members unlimited holidays and enhanced parental leave
• We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training