Remote Manager, GTM Strategy and Operations

Summary

Join our team as a Go-To-Market Strategy and Operations Manager to enhance operational excellence within our GTM department. The ideal candidate will be responsible for streamlining workflows, ensuring alignment with business objectives, and collaborating closely with cross-functional teams.

Requirements

• A bachelor's degree in business, marketing, or a related field
• Certification in Project Planning
• Experience with CRM systems (e.g., Salesforce), marketing automation platforms, and business intelligence tools
• Proven experience in growth operations, sales operations, or a similar role
• Strong analytical skills and proficiency in data analysis tools and techniques
• Excellent communication and collaboration skills

Responsibilities

• Define processes, workflows, and best practices to drive efficiency and scalability
• Evaluate internal tools and systems to determine ways to optimize the department
• Create comprehensive documentation for all Go-To-Market processes
• Set up reporting goals and metrics to accurately sales performance, growth performance, and time to onboard customer efficiently
• Develop and maintain dashboards and reports to provide visibility into crucial growth KPIs and drive data-driven decision-making
• Collaborate with sales, marketing, growth, ops and product teams to identify growth opportunities and implement strategies to accelerate customer acquisition and retention
• Optimize lead generation, qualification, and conversion processes to drive revenue growth and maximize ROI
• Continuously analyze data and trends to identify areas for improvement and implement solutions to drive continuous optimization
• Actively interpret GTM dashboards and reports to ensure accuracy and integrity of inbound data and seek out opportunities for improvement
• Stay informed about industry trends and best practices in growth operations and leverage new tools and technologies to enhance operational efficiency
• Provide training and support to team members on growth operations processes and tools to ensure adoption and proficiency
• Collaborate with cross-functional teams to develop a strategic roadmap

Preferred Qualifications

• 6 years’ demand generation, sales or customer service experience
• Experience in the restaurant industry
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to change
• Knowledge of the broadband industry and familiarity with the products and services offered by broadband companies is a plus