Guide Operations Coordinator

Summary

Join Trek Travel as a Guide Operations Coordinator and play a key role in managing guide housing and travel arrangements worldwide. You will be responsible for maintaining relationships with property owners, managing budgets, facilitating hotel processes, and handling guide travel logistics. This part-time, remote position requires strong organizational and communication skills, attention to detail, and a solution-oriented approach. You will collaborate with global team members and contribute to the overall success of the Guide Department. Trek Travel offers a fun and flexible work environment with benefits including 401(k) matching, competitive paid time off, and employee discounts.

Requirements

• Possess a wide variety of skills including an understanding of the travel industry
• Ability to provide exceptional hospitality and support to both coworkers and vendors
• Strong organizational and communication skills
• Self-motivated attitude

Responsibilities

• Own the Guide Housing standards & process for the Guide Department
• Create and maintain strong relationships with property owners globally
• Own Guide Housing budget and negotiations
• Facilitate Guide Off-site Hotel process, where applicable
• Responsible for Guide Travel program, handling flights and transportation
• Direct liaison to Concur Solutions & Adelman travel partners
• Direct Responsible Individual (DRI) for monthly reporting of Housing & Travel goals and metrics
• Assist in schedule creation and maintenance
• Complete Guide Bookings 30 days out - input schedule data using Trek Travel’s booking system
• Create reports on demand
• Event planning and guide training event coordination, including occasional travel
• Daily team correspondence via phone and email and scheduled weekly or bi-weekly check-ins
• Work alongside team members around the globe
• Cross departmental work and additional duties as required

Preferred Qualifications

• You believe in the importance of hospitality and customer service, recognizing that customers are all around
• You rock a positive, solution-oriented attitude and always ask “how can I help?”
• You always exude a fun and flexible attitude while contributing to the overall success of your Team
• Excellent communication skills – verbal & written
• Customer service experience
• Expert attention to detail, efficiency and works with a sense of urgency
• Takes initiative to continuously improve processes and is solution oriented
• Availability Monday-Friday - schedule may flex to include evening and weekend hours depending on time of year
• Interest in the active travel industry

Benefits

• A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued
• 401(k) with company match
• Competitive Paid Time Off package
• Reward program for sustainable commuting to the office
• Employee discounts and outdoor industry discounts