Operations Coordinator

Summary

Join LVH, a premier home chartering service, as an Operations Experience Coordinator! Supporting the Director of Operations Experience, you will manage day-to-day booking tasks, ensuring successful itinerary execution. Responsibilities include arranging transfers, managing purchase orders, tracking deliveries, and overseeing booking administration and CRM management. This role requires a bachelor's degree, one year of hospitality experience, exceptional communication skills, and proficiency with CRM and data management tools. Competitive salary, quarterly bonuses, generous paid time off, health insurance, and a maternity leave bonus are offered.

Requirements

• 1 year of experience with customer service, operations, or administration within the hospitality industry
• Bachelor's degree is a minimum educational requirement
• Exceptional verbal and written English communication skills
• Strong experience with CRM, presentation, and data management tools such as Google Suite
• Basic financial and billing knowledge
• Multi-tasking capabilities and working effectively under deadlines
• Focuses and guides self and works together with team members in accomplishing work objectives
• Makes customers and their needs a primary focus of one’s actions
• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
• Sets high standards of performance for self-assuming responsibility and accountability

Responsibilities

• Manage day-to-day booking tasks and make sure the planned itineraries are executed successfully
• Arrange and manage arrival and departure transfers, checking up with the field team to make sure everything is done as planned
• Make purchase orders for the entire booking (except home items within home standards), track deliveries, and coordinate puck-ups with the field team
• Responsible for the entire booking administration and CRM management
• Perform other tasks assigned by the Director of Operations Experience

Preferred Qualifications

Experience with luxury hospitality, travel advisory, or concierge is preferred but not required

Benefits

• Competitive base salary
• Quarterly Bonus tied to performance
• 20 Days of Paid Time Off
• 5 Days of Paid Sick Leave
• 6 Days of Paid Holidays
• Work Equipment Stipend
• Private Health Insurance
• Maternity Leave Bonus