Brightwheel is hiring a
Head of Account Management

Summary

Brightwheel is a fully remote early education technology company with a mission to enable high-quality early education for every child. They are seeking a Head of Account Management to lead their customer retention efforts, develop strategies to maximize customer retention, collaborate with cross-functional teams, and build and maintain a high-performing team. The ideal candidate has 10+ years of experience in Customer Success, Sales or Operations in a startup environment, including managing managers, and a track record of leading teams that exceeded quota.

Requirements

• 10+ years in Customer Success, Sales or Ops in a startup environment
• 5+ years leading a customer-facing team including managing managers
• Track record of leading teams that regularly exceeded quota
• Experience scaling teams - growing headcount, improving results / efficiency, expanding scope (including building from 0 to 1)

Responsibilities

• Set and achieve ambitious customer retention and growth goals
• Develop and implement a multi-year strategy to maximize customer retention
• Gain buy-in and drive action from upstream cross-functional partners
• Lead the full Accounts team, including building out additional proactive and reactive retention motions and expanding the team to serve additional customer segments

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend