Head Of Account Management

Summary

Join Cryptio, a Series-A enterprise-grade crypto back-office platform, as an Account Management Leader. You will drive net expansion revenue growth, build strong client relationships, and lead a high-performing team. This role blends strategic planning, team leadership, and enterprise sales management, requiring collaboration across various departments. You'll be responsible for recruiting, training, and managing your team, as well as overseeing complex deal negotiations and contract discussions. Cryptio is a remote-first company, with the option for hybrid work, and offers a comprehensive benefits package.

Requirements

• 5 years AM experience in a high growth B2B SaaS startup
• 2 years leadership / management experience
• Understanding and passion for crypto and basic accounting concepts

Responsibilities

• Take full ownership of net expansion revenue growth and meet AM targets
• Foster deep relationships with key stakeholders in client organisations to ensure satisfaction and long-term loyalty
• Create an effective referral strategy & building network effects
• Forecast AM trends and predict future revenue growth accurately (annual)
• Analyse AM performance and suggest improvements based on data
• Take ownership of recruiting, onboarding, and training AM talent
• Better collaboration with ESC to prime solutions before renewal dates
• Better product feedback loops, collaboration with Sales to give strong feedback on what needs to be prioritised
• Align with finance teams on revenue recognition and reporting
• Conduct regular performance reviews and provide feedback to team members
• Organisation mapping for key accounts, doing education and workshop sessions for new features to prime them to appropriate upsells
• Lead complex deal negotiations and manage contract discussions
• Collaborate with legal and finance teams on enterprise agreements
• Structure deals that meet both customer needs and company objectives
• Oversee proof of concept (POC) and trial processes with customers along side SSCs

Benefits

• Fully-Remote / Hybrid – The choice is yours!
• 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
• Earn an extra day of annual leave for every year you're at Cryptio
• 4% Pension Contributions towards your future!
• Private Medical & Dental Insurance with Allianz!
• Attractive Maternity and Paternity Policies for your growing family
• Gym Classes or Spa Treatments with ClassPass!
• Apple MacBook Pro – The best tech at your fingertips!
• $200 Workplace Budget to create your perfect home office!
• Training and Development Budget – Invest in yourself and grow!