Head of Delivery

Summary

Join Netguru, a Certified B Corporation®, and help shape the world through beautiful software. As a Senior Delivery Leader, you will own the delivery P&L, driving gross margin and client profitability. You'll co-own company strategy with the C-level team, focusing on operational scalability and client retention. This role requires a minimum of 10 years of experience in software delivery or consulting, including 5 years in senior leadership roles, and proven ability to lead large, cross-functional teams. Netguru offers competitive salaries, bonuses, an Employee Stock Option Plan, and various benefits including health insurance, life insurance, and professional development opportunities. The company fosters a remote-friendly work environment and values a culture of trust, ownership, and transparency.

Requirements

• Minimum 10 years of experience in software delivery or consulting, including minimum 5 years in senior leadership roles
• Proven ability to lead large, cross-functional delivery organizations (50+ people)
• Track record managing fixed-price, outcome-based, and hybrid delivery models
• Strong understanding of software engineering, quality assurance, and DevOps practices
• Experience collaborating with sales, product, and client stakeholders in commercial contexts
• Exposure to scale-up and enterprise environments across multiple geographies
• Fluency in delivery metrics, budgeting, forecasting, and performance management
• High ownership mentality: treating margin, quality, and team performance as personal responsibilities
• Crisis leadership: operating well under pressure and bringing clarity during uncertainty
• Commercial acumen: understanding how delivery impacts revenue, margin, and client lifetime value
• Cultural reset ability: ability to realign scattered or weak delivery cultures through leadership
• Execution power: driving outcomes even when systems or processes are incomplete
• Coaching for impact: building strong, independent leaders instead of creating dependency
• Fluency in metrics: being comfortable with revenue, margin, risk, and velocity, and building systems to track and manage them
• Assertive communication: challenging assumptions and defending delivery quality with data and confidence

Responsibilities

• Own delivery P&L, driving gross margin, client profitability, and billing efficiency across the organization
• Co-own company strategy with the C-level team, with a focus on operational scalability, service delivery, client retention, and margin optimization
• Define and evolve the long-term delivery vision; serve as the owner of the delivery offering
• Oversee the entire project and program portfolio, ensuring all engagements meet standards for time, budget, quality, and scope
• Lead C-level conversations with clients around delivery models, risk, innovation, and organizational partnerships
• Partner with Sales in negotiating critical MSAs; serve as the highest escalation point
• Reboot the delivery leadership model to increase accountability, autonomy, and focus on results
• Lead the turnaround of fixed-price project delivery through robust risk management and pricing discipline
• Build stronger bridges between sales and delivery to ensure margin-positive proposals
• Embed a performance and ownership culture in delivery, from DLs to engineers
• Overhaul engineering culture by setting clear expectations, role clarity, and excellence standards
• Launch a system for early detection and escalation of delivery issues before they escalate
• Co-lead account expansion plans with client partners and growth teams
• Design and enforce delivery KPIs that reflect margin, quality, and client value
• Elevate top performers and build a succession pipeline for key leadership roles
• Be a strategic partner to the CEO in shaping the operational backbone of the business

Preferred Qualifications

• Experience with hybrid delivery models including team extension, fixed-price, and outcome-based
• Background in consulting or agency settings such as multi-client, fast-paced, and margin-driven environments
• Strong understanding of delivery economics including pricing, margin modeling, and forecasting
• Experience delivering AI or LLM-based software projects
• Track record scaling delivery in remote-first or distributed environments
• Success in turnaround or post-crisis recovery roles
• Technical background such as former developer, architect, or engineering manager

Benefits

• Private health insurance package
• Life insurance
• Hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.)
• Support for your growth – a head/manager’s budget available to every employee
• Discounts on Apple products
• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum ( ryczałt ) for remote employees
• Various internal initiatives: webinars, knowledge-sharing sessions, internal conferences
• Multisport card