Head of Delivery Team

Summary

Join Ubiminds as their Head of Delivery Team, a remote, full-time position based in LATAM. Lead and mentor a team of Project Managers, fostering a high-performance culture while driving account expansion and uncovering new business opportunities. You will act as a strategic advisor to clients, identifying opportunities for growth and ensuring high retention rates. This hands-on role requires strong commercial acumen, creativity, and a passion for building lasting partnerships. You will build and evolve the Delivery area, implementing best practices and maximizing account growth. Success in this position hinges on strong leadership, client relationship management, and cross-functional collaboration.

Requirements

• Native or bilingual proficiency in English and Portuguese
• Proven experience leading project management, account management, or client success teams, ideally in the tech, outsourcing, or staffing industry
• Strong commercial mindset with a track record of driving revenue growth within existing accounts while ensuring high retention rates
• Excellent negotiation, relationship-building, and communication skills
• Strong problem-solving and conflict-resolution abilities
• Process-oriented, with a knack for designing and implementing scalable frameworks
• Ability to thrive in a fast-paced, target-driven environment
• Strong knowledge of software development environments

Responsibilities

• Lead, mentor, and inspire a team of Project Managers, fostering a high-performance, goal-oriented culture
• Support Project Managers in overcoming challenges, strengthening client relationships, and ensuring they deliver results aligned with Ubiminds’ standards
• Identify skill gaps and development needs, promoting continuous learning and growth within the team
• Act as a strategic advisor to clients, identifying opportunities to expand our footprint through staff augmentation, outsourcing, or other solutions
• Design and execute strategies to grow revenue within existing accounts by opening new positions and increasing the value we deliver
• Ensure that account growth goes hand-in-hand with high retention — keeping Ubiminders motivated, satisfied, and performing at their best is key to sustainable expansion
• Work closely with the Sales team to develop proposals and pitch new services, bringing your insights from client interactions to the table
• Set and monitor account expansion targets, driving the team to meet or exceed growth and retention goals
• Oversee project delivery across accounts, ensuring Project Managers maintain high standards of performance, quality, and client satisfaction
• Guarantee that Ubiminders are engaged, supported, and positioned for success within client teams
• Establish routines and frameworks to proactively monitor satisfaction, performance, and potential turnover risks — acting early to address challenges
• Continuously improve the Delivery function by designing and implementing scalable processes, tools, and best practices
• Establish and track key performance indicators (KPIs) for Delivery and Retention, using data to make informed decisions and share insights with leadership
• Build strong, trust-based relationships with senior stakeholders at client companies
• Help navigate complex challenges, mediate conflicts when necessary, and ensure that we are seen as a true strategic partner
• Act as an escalation point for complex issues, providing guidance and solutions that align with both client and Ubiminds interests
• Partner with Talent Acquisition to ensure alignment between delivery capacity, growth goals, and retention strategies
• Work alongside People and Sales teams to optimize hiring, onboarding, and employee experience
• Contribute to Ubiminds’ broader strategy, sharing trends and feedback to help evolve our value proposition and go-to-market approach

Benefits

• Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies
• Rely on a network of partners and allies that will help you convert grit into revenue
• Choose to work remotely or at our office – we are a distributed team, after all
• Get your own MacBook (none of that BYOD stuff here)
• Enjoy tasty snacks, soft drinks, and booze at our HQ
• Get financial support to take part in conferences, meetups, and relevant events