Remote Head of Fraud

Summary

Join Varo as a visionary Head of Fraud to lead the company's effort in combating fraud and be seen as a pace setter in the industry. The ideal candidate will possess a deep understanding of fraud trends and methodologies, strong analytical skills, and a proven track record of success collaborating with executive leadership and cross-functional teams.

Requirements

• Proven experience in leading fraud strategy and operations within a fintech or financial services organization
• Deep understanding of fraud prevention techniques, tools, technologies, industry best practices, and regulatory requirements
• Strong analytical skills and ability to leverage data to drive decision-making
• Experience in building and managing high-performing cross-functional teams
• Excellent communication and interpersonal skills
• Advanced degree or commensurate experience in a relevant field (e.g., MBA, MS in Data Science)

Responsibilities

• Develop and Execute Fraud Strategy
• Define and implement a robust fraud strategy and roadmap that aligns with Varo's overall business objectives
• Provide strategic direction around the development and maintenance of Varo’s fraud platform, including rules, models, and detection systems (both internally developed and third party)
• Continuously monitor and evaluate fraud trends, industry best practices, third party solutions and regulatory changes
• Act as a thought leader across the company on fraud awareness, threat detection and response to keep our customers safe
• Leverage Data and Analytics
• Develop and utilize advanced analytics techniques to identify and respond in real-time to fraud patterns, emerging threat vectors and trends
• Collaborate with data scientists to develop cutting edge machine learning/AI models to mitigate fraud and enable improved good customer experiences
• Create robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies
• Oversee Fraud Operations
• Provide leadership and direction to the fraud operations team, ensuring efficient and effective execution of fraud prevention and detection activities
• Enhance Customer Experience
• Balance fraud prevention measures with exceptional customer experiences
• Develop and execute comprehensive fraud prevention that balances the need for security with a seamless and positive customer onboarding experience
• Minimize false positives and negative impacts on legitimate customers
• Utilize Varo’s fraud platform and advanced capabilities to enable customers to safely and quickly transact across products and money movement systems
• Drive Operational Efficiency
• Champion automation and efficiency initiatives to reduce manual reviews and customer complaints
• Optimize fraud detection processes and systems to improve operational efficiency and cost-effectiveness
• Lead a Cross-Functional Team
• Build and manage a high-performing team of product managers, fraud analysts and fraud operations
• Operate rapidly in a fully cross-functional, iterative and agile fashion when responding to fraud incidents and emerging threats
• Foster collaboration and effective communication across departments (e.g. engineering, ML/AI, infosec, operations, BSA/AML, compliance, etc) to ensure alignment, planning and effective execution of fraud initiatives
• Build new capabilities leveraging cutting edge tech and machine learning/AI models and leverage industry leading solutions
• Manage third party and/or captive relationships tasked with sourcing fraud teams
• Ensure Compliance
• Stay up-to-date with fraud regulations and industry standards
• Conduct regular audits and risk assessments to maintain compliance
• Document and maintain comprehensive fraud strategy, rule, and model documentation