Head of Implementation Operations

Summary

Join Slice, a company empowering local pizzerias with technology, as their Head of Implementation Operations. Lead and scale the end-to-end process for hardware and software installations, product onboarding, training, and early lifecycle support. This strategic role requires building incredible customer experiences, robust product implementation infrastructure, and managing a globally distributed team. The ideal candidate will have 10+ years of experience managing complex hardware & software deployment projects, proven leadership skills, and a strong technical background. Slice offers a competitive salary, comprehensive benefits, and a unique work environment.

Requirements

• 10+ years of experience managing complex hardware & software deployment projects, ideally in restaurant tech or a similar industry
• Proven track record leading high-stakes implementations where flawless execution is essential to customer satisfaction
• Experience building and leading implementation teams at scale, involving large volumes and multi-faceted complexity (inside teams, field reps, and third-party installers)
• Strong technical background in hardware systems, installation processes, and troubleshooting methodologies, with direct experience overseeing deployments at scale
• Proven ability to harmonize customer trust-building with operational efficiency and process improvement methodologies like Six Sigma
• Exceptional people management skills, with experience hiring, motivating and developing high-performing, geographically distributed teams
• Demonstrated ability to think strategically while executing tactically
• Strong project management abilities, including scheduling, budgeting, and risk management, paired with excellent communication and problem-solving skills
• Comfort navigating fast-paced, evolving environments with a focus on integrating new technologies and optimizing for future growth

Responsibilities

• Lead and scale Slice’s end-to-end process for hardware and software installations
• Oversee product onboarding, training, and early lifecycle support
• Build incredible customer experiences
• Build robust product implementation infrastructure for scale
• Manage a globally distributed team
• Optimize for scale and efficiency
• Infuse a customer success mindset into every aspect of the implementation & installation process
• Ensure that each deployment not only runs smoothly, but also fosters long-term satisfaction and success for our partners

Benefits

• Flexible PTO
• Market leading medical, vision and dental insurance
• 401K matching up to 4%
• Monthly wellness reimbursement/stipend
• Weekly pizza stipend