Head of Operations

Summary

Join TakeUp, LLC, a company revolutionizing hospitality revenue optimization through AI and machine learning, as their Head of Operations. In this high-impact leadership role, you will architect operational scale, optimizing processes and building infrastructure for sustainable growth. You will collaborate cross-functionally, establish KPIs and reporting, and partner with sales and customer success teams. The position requires experience in high-growth startups and proven ability to build operational frameworks. A data-driven mindset and strong cross-functional leadership are essential. TakeUp offers a competitive salary, incentive program, pension, and comprehensive benefits.

Requirements

• Experience in high-growth startups, ideally Series A or beyond, with a track record of scaling operations
• Proven ability to build operational frameworks and processes that support rapid growth and efficiency
• Strong cross-functional leadership and ability to execute across different teams
• Deep expertise in process optimization, analytics, and execution at a high-growth company
• A data-driven mindset with experience in KPIs, reporting, and financial metrics
• Ability to move fast, think strategically, and execute tactically—we’re in a dynamic phase, and adaptability is key

Responsibilities

• Build & Optimize: Develop and implement scalable operational processes that drive efficiency, improve productivity, and reduce friction across the organization
• Cross-Functional Execution: Collaborate with leadership across sales, product, marketing, and finance to align operational priorities and ensure smooth execution of key business initiatives
• Data-Driven Decision Making: Establish KPIs, dashboards, and operational reporting to drive performance, identify bottlenecks, and optimize outcomes
• Revenue Enablement: Partner with sales and customer success teams to streamline workflows, improve customer onboarding, and enhance operational support for growth
• Financial & Resource Management: Work closely with finance to ensure budget discipline, optimize unit economics, and drive cost-effective scaling strategies
• Tech & Automation: Identify and implement the right technology stack to enhance operational efficiency, automate workflows, and improve decision-making
• People & Culture: Foster a culture of accountability, agility, and continuous improvement within the operations team. Build and mentor a high-performing team as the company scales

Preferred Qualifications

Experience in B2B SaaS, tech, or a related industry is a plus but not required

Benefits

We offer a competitive salary, incentive program, pension, and a comprehensive benefits package