Remote Head of Partner Operations

Summary

The Head of B2B Partner Support role at UNiDAYS involves overseeing all aspects of partner support, ensuring a seamless experience for B2B partners. The position requires significant experience in a B2B client/partner operations role, extensive leadership experience, knowledge of CRM/ERP tools, and experience with affiliate/partner marketing.

Requirements

• Significant experience in a B2B client/partner operations role (e.g., Sales Operations, Partner Operations, Revenue Operations)
• Extensive leadership experience
• Extensive knowledge of CRM/ERP tools
• Experience with affiliate/partner marketing

Responsibilities

• Oversee all aspects of UNiDAYS partner support and ensure a seamless experience for B2B partners
• Pre-sales and launching new partnerships
• Defining and owning the end-to-end launch process
• Executing partner promotional activity
• Code management
• Monthly manual billing
• Credit notes
• Network media campaign
• Network CPA change audit
• Support tooling
• Competitive shopping audit

Benefits

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS. has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home