Head of Operations

Summary

Join Xsolla as our Head of Operations, a strategic and results-driven role within our leadership team. This position requires thriving in a fast-paced, collaborative environment and building/optimizing operational frameworks for a global organization. Strong analytical skills, leadership, and operational expertise are essential, along with experience in cryptocurrency, blockchain, or fintech. Leading cross-functional teams, managing priorities, and implementing innovative solutions are key. The role involves developing operational strategies, overseeing daily activities, managing budgets, and leading teams. A background in the cryptocurrency industry and strong leadership skills are crucial.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred)
• Proven experience (5-10+ years) in a senior operational leadership role
• Prior experience in the cryptocurrency industry or digital asset ecosystems, with a strong understanding of blockchain technology, crypto operations, and relevant regulatory frameworks
• Demonstrated ability to develop and optimize processes in fast-paced, innovative, and evolving industries like crypto
• Strong strategic thinking and problem-solving abilities
• Excellent leadership and people management skills
• Proficiency in operational tools and software (e.g., ERP systems, CRM platforms)
• Outstanding communication, negotiation, and decision-making skills
• Experience in managing budgets and driving cost efficiencies
• Results-driven mindset with a focus on continuous improvement
• Ability to adapt and thrive in a fast-paced, dynamic environment
• Commitment to fostering an inclusive and collaborative workplace culture

Responsibilities

• Develop and implement operational strategies, policies, and procedures
• Collaborate with the business line leaders to set and achieve business goals
• Lead the optimization of processes to enhance productivity and reduce costs
• Oversee daily operational activities, ensuring efficiency and quality standards
• Manage budgets, forecasts, and financial performance for operational departments
• Ensure compliance with industry regulations and company policies
• Lead, mentor, and develop managers and staff
• Build a high-performing team culture, emphasizing collaboration and accountability
• Manage talent acquisition, retention, and professional development initiatives
• Establish key performance indicators (KPIs) to monitor operational success
• Analyze data to identify areas for improvement and implement solutions
• Prepare and present operational performance reports to stakeholders
• Work closely with other departments (e.g., BD, Finance, Marketing) to support organizational objectives
• Drive alignment between operational functions and business strategies
• Identify and resolve operational bottlenecks and inefficiencies

Benefits

• 100% company-paid medical, dental, and vision plans
• Unlimited Flexible Time Off
• A personalized career roadmap for each employee
• Professional development through training and educational opportunities