Head of QA

Summary

Join Calendly's Engineering team as the Head of QA, leading and developing SDET and QA Engineering teams. You will define and implement quality assurance metrics, market QA services internally, and mentor senior-level engineers. This role ensures comprehensive test coverage, drives automation, and fosters a quality-first culture. You will also be responsible for recruiting and retaining top talent. The position requires 12+ years of leadership experience managing matrixed QA teams and a strong knowledge of QA methodologies and automation. Calendly offers a competitive salary and benefits package.

Requirements

• 12+ years of leadership experience managing matrixed QA teams and influencing senior level management and key stakeholders
• Strong knowledge of QA methodologies, automation, tools, and processes
• Adept at setting, monitoring, and visualizing quality metrics (OKRs, KPIs) and leveraging them to drive organizational performance
• Demonstrated experience enhancing the overall abilities of the team by contributing to processes, sharing standard methodologies, and helping the team innovate to build great products
• Exceptional leadership, communication, and stakeholder management skills, with the ability to rally teams around a quality-first culture
• Experience testing and leading quality teams for SaaS web applications in a Service Oriented Architecture
• Ability to lead and track multiple projects in QA process at a single time
• Experience fostering cross-functional alignment in fast-paced Agile development environments
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Responsibilities

• Directing, mentoring, and developing the SDET and QA Engineering teams, creating a culture of collaboration, accountability, and continuous improvement
• Owning the definition and implementation of quality assurance metrics, setting clear goals and leveraging data to drive decision-making and transparency throughout the organization
• Marketing and advertising QA services internally, driving broader adoption of the services across the company
• Mentoring Senior level Quality Engineers and Quality Managers and raising the overall maturity and scalability of the Quality Engineering department
• Ensuring comprehensive test coverage and continuous feedback on product quality, collaborating closely with Product, Engineering, and UX stakeholders
• Finding opportunities to automate processes, frameworks, and workflows to promote efficiency - and ensure those are defined, documented, and adopted
• Supporting the adoption of our QE Technical Strategy to put test automation at the front of the development and deployment workflow
• Providing strategic support for adoption of test automation frameworks across testing layers (Unit, API, Integration, end-to-end, UI, performance, etc)
• Creating, monitoring and communicating quality metrics such as test coverage, defect trends, critical path coverage and general testing status for assigned squads & groups
• Discovering, acquiring and retaining the best talent to grow a world-class QA team

Preferred Qualifications

• Experience with metrics visualization tools and reporting dashboards
• Experience managing outsourced QA or vendor relationships
• Track record of presenting quality initiatives/results to executive or company-wide audiences

Benefits

• Quarterly Corporate Bonus program (or Sales incentive)
• Equity awards
• Competitive benefits