Head of Strategic Relationship Management

Summary

Join a dynamic team as the Head of Strategic Relationship Management and lead the team responsible for managing Mercury’s highest-value accounts, designing strategies to deepen relationships with significant customers, and providing structure and vision for the team.

Requirements

• 12+ years in Relationship Management, Strategic Account Management, Enterprise Customer Success, or a similar role
• Experience managing high-value customer accounts
• Demonstrated success in building and scaling teams within high-growth environments
• Capable of balancing short-term operational needs with a strategic, long-term vision for Relationship Management at scale
• Proficient in CRM tools and motivated by data-driven insights
• Familiarity with corporate banking services (e.g., treasury management, venture debt)

Responsibilities

• Guide and empower a team of senior relationship managers responsible for Mercury’s most valuable clients
• Develop scalable processes and leverage data to drive actionable insights and impactful decision-making within CRM systems like Salesforce
• Maintain high retention rates, particularly for operational accounts encompassing day-to-day transactions and payments
• Actively identify growth opportunities, including deposit growth and cross-selling Mercury’s expanding suite of products
• Establish and communicate a clear, long-term roadmap for Strategic Relationship Management
• Build strong relationships with C-suite clients, aligning Mercury’s services with their strategic goals and advocating for client needs within Mercury’s leadership team
• Partner with product, banking partnerships, and operations teams to build tools and services that meet client needs
• Lead by example, promoting a team environment where curiosity and first-principles thinking are encouraged

Benefits

• Base salary
• Equity (stock options)