SupportNinja is hiring a
Healthcare Customer Service Representative in Philippines

Summary

The job is for a Healthcare Customer Service Representative at SupportNinja. The role involves handling customer service calls related to healthcare, resolving issues, and participating in training programs. The required qualifications include a high school diploma or equivalent, previous customer service experience, strong communication skills, proficiency in using computers and software applications, HIPAA knowledge, and the ability to work shifts between 9:00 AM to 8:00 PM EST. Additional beneficial qualifications include a medical or medical insurance background and call center experience handling healthcare accounts. The benefits include competitive compensation, adherence to government-mandated benefits, retirement savings program with company matching, life insurance, HMO on day 1, paid time off, birthday leave, bonus and incentive plans, opportunities for skills training and personal and professional development, employee referral program, beautiful office space (for onsite employees), free lunch provided daily (for onsite employees).

Requirements

• High school diploma or equivalent
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge
• Ability to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off)
• Meet the minimum PC specification requirements (BYOD - Bring your own device)

Responsibilities

• Handling enrollment, benefits, and claims calls
• Resolving customer issues in a timely and efficient manner
• Following up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improving knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborating with other departments as needed to resolve customer issues
• Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adhering to company policies and procedures
• Meeting or exceeding performance targets for related KPIs

Preferred Qualifications

• Medical or medical insurance background
• Call center experience handling healthcare accounts

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)