Sago is hiring a
Helpdesk Associate

Summary

The job is for a customer service representative at Sago who will handle respondent inquiries, assess needs, work with internal teams, and follow communication procedures. The role requires proficiency in Microsoft Office and experience with cloud-based software.

Requirements

• Proficient in Microsoft Office including Word, Excel and PowerPoint
• Experience working with cloud-based software

Responsibilities

• Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk
• Effectively assess respondent needs and consistently provide accurate, valid, and complete information
• Work with internal teams to troubleshoot issues that impact respondent experiences
• Escalate complex issues appropriately and follow up to ensure timely resolution
• Learn and stay up-to-date on Sago’s technologies and procedures
• Follow appropriate communication procedures, guidelines, and policies

Benefits

• Free Drop facility in EST Shift (Up to 50 Kms from office location)
• Free Gourmet Tea/ Coffee
• Mediclaim benefit