Housing Implementation Consultant

Summary

Join us and make a difference in the world! We are seeking an Implementation Consultant to join our UK-based Housing team to embark on an exciting journey specializing in NEC Repairs, Assets or Servicing for the not-for-profit social housing sector.

Requirements

• In-depth expertise in using NEC Housing - ideally candidates with experience in Allocations, Rents or Service Charge Modules within NEC Housing
• Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build
• Proven track record of providing high-quality consultancy services to customers (including Local Authority Housing, ALMOs or Housing Associations
• Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services
• Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers
• Proficiency in handling multiple parallel projects

Responsibilities

• Offer expert guidance in implementing NEC Housing systems, with a focus on how the system is configured and built
• Provide excellent advice to current customers using NEC Housing
• Ensure that when we give advice or training, our customers are happy and give positive feedback consistently
• Ensure that our customers are satisfied with our product and promptly communicate any issues to our internal teams
• Create and maintain training courses and solution design manuals for both customers and internal teams
• Stay up-to-date with the latest developments in all aspects of Social Housing Management
• Be flexible and available for travel throughout the UK to visit both customer and company sites when required

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%