Hr Business Partner

Summary

Join the Service Experts team and contribute your administrative skills to a supportive and growth-oriented environment. This full-time, regular position provides general administrative and clerical support, utilizing various computerized systems. Responsibilities include answering phones, managing petty cash, processing purchase orders, handling accounts receivable, and supporting employee onboarding. The ideal candidate possesses a high school diploma or equivalent, one year of relevant experience, and strong communication and computer skills. Service Experts offers a comprehensive benefits package, including competitive pay, paid time off, health insurance, a 401(k) plan, and professional development opportunities.

Requirements

• High school diploma or equivalent with one year of experience in general clerical or accounting clerk
• Knowledge of generally accepted administrative practices and procedures
• Ability to learn and follow company process and procedures, including the fundamentals of human resource related record keeping and record retention
• Ability to maintain confidentiality of human resource and other sensitive data
• Ability to work well under pressure
• Ability to meet deadlines consistently with high levels of attention to detail
• Be capable of dealing with stressful situations and unhappy customers
• Ability to learn and follow company process and procedures
• Ability to multitask in a busy work environment and to organize and manage multiple priorities
• Excellent customer-service, verbal and written communication, and interpersonal skills
• Experience or training the use of computers and related systems in an administrative office environment
• Working knowledge of Microsoft Word, Excel and Outlook software applications
• Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
• Ability to communicate with co-workers and customers in a pleasant, business-like, and customer focused manner. Ability to communicate with a diverse customer population
• Ability to work effectively in both a team and an independent environment

Responsibilities

• Answer telephone and assist call or route call to appropriate person
• Sort and open mails, order office supplies, and maintain files
• Disburse cash from Petty Cash Fund, collect receipts and other required documentation for use of petty cash, reconcile cash expenditures to balance fund monthly, and submit required documentation to Accounts Payable for replenishment of fund
• Remove payments and documents from Lock Bock, enter required information in cash log, complete deposit slip and deposit funds in bank, and fax/email deposit information and receipt to designated person
• As requested or from approved list, enter required information into designated system in order to create Purchase Orders. Obtain management approval of purchase order and route/retain purchasing documentation in accordance with standardized procedures
• Maintain spreadsheet record of usage of consigned inventory; create purchase orders in designated system as inventory is used; reconcile available consigned inventory to usage spreadsheet, and reconcile invoices to purchase orders for consigned inventory
• Process extended warranty claims in accordance with established procedures and processes to include reviewing individual product warranty information in order to complete appropriate vendor’s warranty documents. Complete Returned Goods Authorization forms and log and track payments/credits from vendor
• Review timesheets for completeness, correctness, and required approvals prior to faxing to appropriate corporate personnel for entry into time-keeping system. Calculate piece rate payments due in accordance with piece-rate program and gather data relating to spiffs payments due in order to complete spreadsheet for routing for entry by corporate personnel
• Be responsible for timely and accurate completion of billing activities and related reports. Ensure that all billing inquiries are researched and resolved quickly using approved training techniques
• Be responsible for timely and accurate completion of accounts receivable activities including, but not limited to, printing invoices and mailing to customers, calling on accounts with balance owed, collecting cash/check/credit card payments and deposits made timely, and related reports
• Be responsible for membership activities including filing agreements, calling on customers to schedule visits, generating monthly reports, and handling the Ad Builder website
• Be responsible for timely closing of center tickets and job ensuring accuracy of all information
• Gather required information and documentation in order to complete Employee Action Notice using the Exponent HR System. Email/fax new-hire documentation and other required forms and documents to payroll
• Generate various systems reports in order to document updated status of activities and complete required fiscal close forms for month, quarter, and year-end close. May be required to calculate estimated values for wages due, pending invoices, or other items
• Follow SOX procedures to ensure all required files and documents are in place and correct
• Represent the company professionally, honestly, and ethically in all business matters and activities
• Perform similar/other duties as needed or assigned
• Maintain regular, reliable attendance

Benefits

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities