HR Coordinator

Summary

Join Mitratech, a global team of technocrats building world-class products for Legal, Risk, Compliance, and HR functions. As an HR Coordinator, you will be responsible for answering phones, assigning work, conducting research, creating documents, and collaborating with the HR team. You will develop responses to questions, edit documents, and review submissions. This role requires strong customer service skills and the ability to work in a fast-paced environment. The position offers various growth opportunities and can be fully remote anywhere in Mexico. Mitratech values diversity and inclusion, fostering a supportive and fun work culture.

Requirements

• 1 or more years of experience working in a Human Resources, customer service or research role
• Stellar customer service skills with a professional sense of compassion for difficult situations
• Intermediate or greater Microsoft Office suite skills
• Excellent interpersonal, communication, and presentation skills
• Ability to build strong relationships and work well with peers, managers, and clients
• High level of discretion and ability to follow policies on confidentiality
• Ability to communicate with a wide variety or audiences
• Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision
• Ability to work in a loud environment and manage distractions
• Strong reading comprehension, internet navigation and research skills
• Strong customer service skills; ability to listen to and understand complex HR issues
• Ability to organize and efficiently manage multiple priorities with a sense of urgency
• Ability to manage heavy telephone, email, and other message format volume
• English proficiency - written and verbal

Responsibilities

• Answer, triage and transfer client calls with high level of customer service
• Manage incoming written client correspondence and phone calls for 90+% of the workday
• Assign client requests based on expertise and availability
• Create, update and process tickets with accuracy on our platforms
• Collaborate and work well with others with interruptions in an occasionally loud environment
• Email and phone communication of appointment reminders, follow-ups, and other communications
• Research HR and related topics for HR services team to use when responding to client questions
• Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements
• Schedule meetings, calls, training sessions in multiple platforms
• Responsible for thorough and timely documentation and related requests through our systems
• Maintain in depth knowledge of the Company’s internal proprietary platforms; assist with process development, documentation, and overall workflow improvements
• Provide administrative support to team members on an as needed basis
• Assist with special projects as needed to help advance the team and company’s operations, processes and efficiencies
• Other tasks depending on the volume, needs and capacity of the Advisory Services department
• Perform other duties as assigned

Preferred Qualifications

• HR experience is a plus
• Spanish fluency